How to create Escalation Detector using MCP

Identify tickets that need immediate escalation. This guide creates the Escalation Detector prompt from Arthur's template catalog, sets up a blank MCP server, and links the prompt so any connected AI client can use it.

Steps

1. Go to Prompt Templates and search for Escalation Detector.

   

   

2. Click Use template on the Escalation Detector card and review the prefilled name, description, and content preview.

   

3. Click Create prompt — the prompt is added to your shared library.

   

   

4. Go to New server, choose Blank / Static as the source, and click Next.

   

   

   

   

   

5. Name the server (for example, Escalation Detector Server) and click Create server.

   

6. On the server's Prompts tab, click Add prompt, search for Escalation Detector, and click Add.

   

   

   

7. Open the server's Connect section and click Share the MCP swagger documentation — Arthur generates the public documentation link and QR code for this server.

   

   

   

Confirm it worked

The Escalation Detector prompt appears on the server's Prompts tab, and the Connect section offers the server's MCP swagger documentation — a shareable page with setup instructions for any AI client. A connected client can now fetch the prompt through this server.

Good to know

• Scans messages for escalation signals like legal threats, VIP accounts, or critical issues.
• Arguments detected from the template: {{customer_message}} — callers fill these in when invoking the prompt.
• Editing the prompt in the shared library updates it on every server where it's linked.

Related

• Prompts
• How to Create and Link a Prompt